If you enter your password incorrectly three times your account will be temporarily locked for security reasons. You can reset your password using your ID Card, Smart-ID or Mobile-ID.
If your account appears to locked for another reason, please check your email for additional info from us about why it is locked – be sure to also check your spam folder.
If you didn't find the answers above, please check the following remedies:
- Make sure you do not have VPN or Proxy services active – Paf does not allow the use of these
- Make sure you are not using a public internet connection (e.g. café/library) or hotspot function.
- Try to log in using a different device.
If the problems persist, please contact Support.