The registered e-wallet, bank account or any other payment method must belong exclusively to the playing customer. Unfortunately, payments will not go through if the names of the bank account holder and the gaming account holder do not match, so the balance on the account went negative until the money is returned to the bank account. After that, the balance on the gaming account will be restored.
Please wait for until 2 business day for this to be done. If the gaming account is still in negative balance during this period, please contact Customer Support.